Shipping policy

SHIPPING POLICY

This website, kyndhabit.com, is owned and operated by PACKREATE. "Kynd Habit" is a brand of PACKREATE. All orders placed on this website are fulfilled and shipped by PACKREATE.

1. SHIPPING COVERAGE
We currently ship to serviceable pincodes across India. We do not ship internationally at this time. You can check whether your pincode is serviceable at checkout. If your pincode is not serviceable, please write to us at hello@kyndhabit.com and we will try to help.

2. ORDER PROCESSING TIME
Orders are processed and dispatched within 1–2 business days (Monday to Saturday, excluding public holidays) of the order being placed. Orders placed after 2:00 PM IST, or on Sundays and public holidays, are processed on the next business day.
During sales, festive periods or high-volume days, processing may take up to 3 business days.

3. DELIVERY TIMELINES
Once dispatched, orders are usually delivered within:
- Metro cities: 2–4 business days
- Rest of India: 4–7 business days
- Remote areas, North-East India and Jammu & Kashmir: 7–10 business days
These are estimates provided by our courier partners. Delivery may be delayed due to weather, strikes, regional restrictions, courier network issues or other events outside our control.

4. SHIPPING CHARGES
- Prepaid orders above ₹[499]: Free shipping
- Prepaid orders below ₹[499]: A flat shipping fee of ₹[49]
- Cash on Delivery (COD) orders: An additional COD handling fee of ₹[49] may apply, where COD is available
The final shipping charge, if any, is shown at checkout before you pay.

5. CASH ON DELIVERY
Cash on Delivery is available on select pincodes and order values. PACKREATE reserves the right to disable COD for any order or pincode at its discretion. Please keep the exact amount ready at the time of delivery.

6. ORDER TRACKING
Once your order is dispatched, you will receive a tracking link by SMS, WhatsApp and/or email on the contact details you provided at checkout. You can use this link to track your shipment in real time.

7. DELIVERY ATTEMPTS
Our courier partners will make up to 3 delivery attempts. If the delivery is unsuccessful because the recipient is unavailable, unreachable, or the address is incorrect or incomplete, the order will be returned to us.
- For prepaid orders returned this way, we will refund the order value after deducting the shipping charges incurred.
- Repeated refusal of COD orders may result in COD being disabled for future orders.

8. INCORRECT ADDRESS
Please make sure your shipping address, pincode and phone number are correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete details. To change your address, contact us at hello@kyndhabit.com before the order is dispatched.

9. DAMAGED, TAMPERED OR MISSING ITEMS
Please do not accept a package that appears tampered with or damaged. If you receive a damaged, tampered or incorrect product, or an item is missing, please write to us at hello@kyndhabit.com within 48 hours of delivery with your order number and an unboxing photo or video. We will arrange a replacement or refund in accordance with our Refund Policy (https://kyndhabit.com/policies/refund-policy).

10. SPLIT SHIPMENTS
Orders with multiple products may be shipped in more than one package. You will receive tracking details for each package. You will not be charged additional shipping for split shipments.

11. CONTACT US
For any questions about shipping or delivery, please contact:
Legal Entity: PACKREATE
Brand Name: Kynd Habit
Email: hello@kyndhabit.com
Phone: +91 9663633909
Address: M 114, Rajajinagar Industrial Estate, Bengaluru, Karnataka - 560010
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST